Community & Families

Family Services

Located at 48 Frederick St, Family Services provides support to families in financial hardship to meet basic food,electricity and fuel needs. Depending on circumstances, our team may also be able to assist with access to medical advice,purchase of medications along with vouchers to purchase furniture, household goods and clothing.

To make an appointment with Nicky and the team, please call

63 353000 weekdays between 8:45 am - 4.00 pm Monday -Friday, except Public Holidays.

Demand is high and appointments fill quickly so we encourage you to call early.


Our Chaplains journey with those experiencing grief and loss, assist those in conflict with others and pray for those that feel they lack hope or who seek spiritual support and/or guidance.

Chaplains provide encouragement and support to workers and clients within the organisation. They also provide referral information for those seeking professional help when necessary.

To speak with a Chaplain, please phone (03) 6335 3000.


Morton's Place

Everyone is welcome at Morton's Place, located at 48 Frederick St, Launceston. Open Monday - Friday from 8:30am - 1:00pm, Morton's provides a free hearty breakfast up until 10am. We also offer a two course lunch for a small fee of $5 between 11:30am 12:30pm.

If you are looking for a friendly, warm and inviting place to spend your day please come and join us for some good interaction and enjoy a meal.

Morton's Place

City Kitchen

City Kitchen provides a friendly place serving lunch and dinner meals for the Burnie and Wynyard communities.

9:00am – 11:00am
12:00pm - 2:00pm
Burnie Baptist Church Hall
Mount Street, Burnie

12:00pm – 2:00pm
Wynyard Baptist Church Hall
30 Hogg Street, Wynyard

Everyone is invited to join us and receive a meal free of charge. You can sit down and enjoy a meal in comfortable surroundings with your family and friends or you can meet new friends. Meals can also be taken away so you can enjoy in your own home.

City Kitchen

Community Outreach Trailer

Community Outreach operates in Launceston and along the North West Coast. Run by City Mission Outreach Workers and a team of volunteers, the Outreach Trailers provide food, friendship and activities that encourage positive interactions between community members. The Outreach team also provides information on service referrals and what's happening in the community.

Local residents are invited to come along to outreach events, enjoy a free sausage or two and some friendly conversation. They are normally held in parks, community centres and schools.

We also partner regularly with other services including the Northern Suburbs Community Centre, Police & Citizens’ Youth Club, YMCA, Neighbourhood and Community Houses

The service is made possible through funding from City Mission, Communities, Sport and Recreation Tasmania and the Motors Foundation (N.W coast).

How to find us?

The Outreach Trailer visits suburbs in Launceston between 2.30pm 4:30pm, children can also enjoy activities provided by PCYC at most events.

You can follow the Outreach Trailer locations on Facebook.

The Outreach Program on the North West Coast operates from 3:30pm – 5:00pm in various suburbs; East Devonport, Burnie and Smithton. Follow their locations on Facebook.

Community Outreach Trailer

Prison Bus Service

If you don't have transport and need to visit a friend or family member in Risdon Prison Complex and Mary Hutchinson Women’s Prison, we offer a free bus service on the second Saturday of each month from January - November.

In December we provide this service on two Saturdays to include a Christmas visit.

Family Services can be contacted for specific dates.

To arrange a seat on the Mission bus phone Family Services on 6335 3000 as soon as you plan to visit.

Visiting Times

Ron Barwick Minimum Security Prison - 1.00 pm

Risdon Prison Complex - 1.00 & 2:15 p.m.

Mary Hutchinson Women’s Prison - 2.00 p.m.

Prison Bus Service

Success Story

Megan's Story

Megan was referred to us a couple of years ago as someone in need. Her electricity had been disconnected and she was behind in her rental payments. Food supplies were also low due to the amount owed in rent and she was unsure how to feed herself or two sons.

One of our emergency relief case workers in Family Services helped Megan by contacting her power supplier and negotiating a payment plan to then have it reconnected. Family Services also provided Megan with food vouchers and assisted her with Centrelink paperwork to allow her older son to start receiving benefits.

Megan was looking forward to having light and warmth in her home again, food on the table and less financial pressure.

I think you are amazing, I’m overwhelmed with your kindness and help.

Latest News

  • Introducing Sophie

    Introducing Sophie

    8 March 2019

    Sophie comes to the City Mission team from Yorkshire in the UK, with extensive experience in dealing with adult offenders, within ...

    Read More
  • Hope for the Future

    Hope for the Future

    8 March 2019

    Each year City Mission hosts its annual Future Hope Youth Appeal, creating awareness of the difficulties experienced by youth in o...

    Read More
  • Message from the CEO

    Message from the CEO

    14 December 2018

    While many of us look forward to celebrating the festive season with family and friends, for those who are already struggling to m...

    Read More
Donate Today Call