Community & Families

Family Services

Family Services is located at 48 Frederick Street, Launceston and can be contacted on (03) 6335 3000. This service operates between 8:45am-4:30pm Monday to Friday (closed for lunch 12:00pm-1:00pm daily)

Families and individuals within the community experiencing a tough time often need help in many ways. City Mission provides Emergency Relief (ER) to families and individuals experiencing a tough time. This may be in the form of, but not limited to:

  • Food (food parcel or voucher)
  • Blankets/linen
  • Clothing
  • Furniture and household goods
  • Budgeting
  • Advocacy
  • Referrals
  • Emergency transport assistance
  • NILS assistance

Support is offered through an appointment with a caseworker by phoning 6335 3000.

Family Services


Our Chaplains journey with those experiencing grief and loss, assist those in conflict with others and pray for those that feel they lack hope or who seek spiritual support and/or guidance.

Chaplains provide encouragement and support to workers and clients within the organisation. They also provide referral information for those seeking professional help when necessary.

To speak with a Chaplain, please phone (03) 6335 3000.


Morton's Place

Morton’s Place is located on Frederick Street in Launceston and has been serving the community for over 50 years. It is open Monday to Friday, from 8:30am until 1:00pm. Breakfast is free (Available between 8:30 – 10am) and a two course lunch is provided for a small fee of $5 between 11:30 – 12:30. 

If you are looking for a friendly, warm and inviting place to spend your day please come and join us for some good interaction and enjoy a meal.

Morton's Place

City Kitchen

City Kitchen provides a friendly place serving lunch and dinner meals for the Burnie and Wynyard communities.

9:00am – 11:00am 
12:00pm - 2:00pm
Burnie Baptist Church Hall
Mount Street, Burnie

12:00pm – 2:00pm
Wynyard Baptist Church Hall
30 Hogg Street, Wynyard

Everyone is invited to join us and receive a meal free of charge. You can sit down and enjoy a meal in comfortable surroundings with your family and friends or you can meet new friends. Meals can also be taken away so you can enjoy in your own home.

Please contact us with any enquiries: 0407 591 255

City Kitchen

Community Outreach Trailer

Outreach events are held in parks, community centres and schools for local residents to come and enjoy a sausage sizzle and catch up with each other. Information is also made available at these events about what is happening in the community and what services are available to people.

The Outreach Trailer goes out into the suburbs of Launceston from 3:00pm – 4:30pm. Local youth can also enjoy recreational activities provided by PCYC at most events.

The outreach program on the North West Coast operates from 3:30pm – 5:00pm in various suburbs; East Devonport, Burnie and Smithton.

Community Outreach Trailer

Prison Bus Service

City Mission provides a bus service free of charge to Risdon Prison Complex and Mary Hutchinson Women’s Prison, on the second Saturday of each month from January - November. 

In December we provide this service on two Saturdays to include a Christmas visit.

Family Services can be contacted for specific dates.

To arrange a seat on the Mission bus phone Family Services on 6335 3000 as soon as you plan to visit.


Visiting Times

Ron Barwick Minimum Security Prison - 1.00 pm

Risdon Prison Complex - 1.00 & 2:15 p.m.

Mary Hutchinson Women’s Prison - 2.00 p.m.

Prison Bus Service

Success Story

Megan's Story

Megan was referred to us a couple of years ago as someone in need. Her electricity had been disconnected and she was behind in her rental payments. Food supplies were also low due to the amount owed in rent and she was unsure how to feed herself or two sons.

One of our emergency relief case workers in Family Services helped Megan by contacting her power supplier and negotiating a payment plan to then have it reconnected. Family Services also provided Megan with food vouchers and assisted her with Centrelink paperwork to allow her older son to start receiving benefits.

Megan was looking forward to having light and warmth in her home again, food on the table and less financial pressure.

I think you are amazing, I’m overwhelmed with your kindness and help.

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