Community Assistance

City Mission community assistance provides support to families and individuals living in North and North-West Tasmania who are experiencing financial hardship.

Emergency Relief Assistance

Emergency Relief Assistance ( Launceston and North West)

Financial problems can affect anyone at any time. Our Emergency Relief assistance can help families and individuals living in Launceston and the North-West experiencing financial hardship, unable to meet basic living costs.

Through assessment, caseworkers help with basic food packages, advocacy with electricity and telephone bills, emergency fuel or transport needs. City Mission can also help with referrals to other services as required. In some circumstances, we may be able to help you access medical advice, purchase medications or provide vouchers to purchase furniture, household goods and clothing.

We work in conjunction with other Emergency Relief agencies and have guidelines in place to ensure we help as many people as we can.

To access this service, you need to make an appointment for an interview with the Family Services team by telephoning or in person. 

To make an appointment in Launceston please call 6335 3000.

For appointments in the North-West please call 6432 2543.

City Mission service centres are located at:


48 Frederick Street

Hours - Mon - Fri 8.45am - 4:30pm


55 Mount Street

Hours - Wed - Fri 9.00am - 3.00pm


Our team of Chaplains cover the North & North West and are available to talk to.  If you would like to speak with one of our amazing chaplains, call the office 6335 3000 and they will direct you.


Morton's Place & City Kitchen


Morton’s Place offers a safe and friendly place for anyone who is need of food or connection with others. 

Free breakfast (range of cereals, toast and hot drinks) is available up to 10:00 am each day.

Free soup and bread is available between 11:30 am and 12:45 pm or people can pay $5 for a freshly cooked main meal, or $7 for a main meal and a dessert. 

Tea and coffee making facilities are free to use throughout operating hours.

Morton’s Place also offers shower and laundry facilities to people from the community to use while the kitchen is open. 

Opening Hours:

Monday to Friday (except public holidays) 8:00 am – 1:00 pm

Address: 48 Frederick St, Launceston


City Kitchen offers a safe, friendly, warm and inviting place for anyone in need of food and friendship and living in the Burnie area. Breakfast is available for a gold coin donation and a 2 or 3-course lunch is available for $3.

Opening Hours:

Tuesday to Friday: 9:00 am - 1:00 pm

Address: Burnie Baptist Church Hall, Mount Street

Morton's Place & City Kitchen

Outreach Trailers


SnagChat is City Mission’s Outreach trailer operating weekdays in and around the suburbs of Launceston. The friendly SnagChat team provide a free and friendly sausage sizzle and chat for individuals, children and families along with emergency relief food and advice on the many services available to those in need. SnagChat regularly operates in conjunction with the Northern Suburbs Community Centre, PCYC and other community organisations.

To keep up to date with trailer locations and activities follow us on Facebook @snagchat. *Service is weather dependant.


Please note: the Community Outreach Trailer is not currently operating in the North West. 

Outreach Trailers

Mission Health

Mission Health is a FREE drop in nurse – led health service fully registered with Medicare. Mission Health provides free health care to people experiencing homelessness, who may otherwise go without. 

Our team can provide treatment or advice on health issues including:

  • General health assessments & education
  • Minor health issues: chest infections, skin infections etc.         
  • Chronic health management: diabetes, asthma etc.         
  • Medication support     
  • Referrals to other health services and specialists       
  • Immunisations
  • Wound care      
  • Pathology    
  • Chronic health issues (diabetes, asthma, etc)
  • Minor procedures 
  • Monitoring of skin lesions. 

Mission Health is now open from Monday to Thursday. To see a member of the health team, drop in and register at Mission Health reception, 99 Wellington St. Launceston, or call City Mission on 03 6335 3000. 

Due to the nature of this service, waiting times may vary so please be patient as our aim is to help as many people as we can.

Please bring your Medicare, Healthcare and/or Pension card if you have them.

Mission Health needs volunteers - If you are a Nurse, GP or Allied Health professional please email for more information about how you can help City Mission transform lives.

Mission Health

Moving with the Mission

Moving with the Mission is a low cost home contents removal service for eligible* customers.

The service runs across North and North West Tasmania providing support for those who otherwise may not be able to afford a removal service.

To find out more or request a quote for this service, please phone: (03) 6343 2115.

*Eligible customers can include low-income earners, victims of domestic violence needing to be relocated quickly or the elderly who are moving into an aged care facility or retirement village and lack social support. Please phone the number listed above to find out if you are eligible and request a quote

I think you are amazing, I’m overwhelmed with your kindness and help.

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