Community & Families

Family Services

Need Help this Christmas?

We may be able to help you this Christmas, click here to apply. Once you have completed your form please return to

If you require assistance, you can make an appointment to see a caseworker by phoning 6335 3000.

Family Services is located at 48 Frederick Street, Launceston and operates between 8:45am-4:30pm Monday to Friday (closed for lunch 12:00pm-1:00pm daily).

People from all walks of life can fall on tough times and need to use our services. We can offer support in the following ways:

  • Food (food parcel or voucher)
  • Blankets/linen
  • Clothing
  • Furniture and household goods
  • Budgeting
  • Advocacy
  • Referrals
  • Emergency transport assistance
  • Low cost removal service

We can also provide information and help you apply for a No Interest Loan through NILS assistance.

Family Services


Our Chaplains journey with those experiencing grief and loss, assist those in conflict with others and pray for those that feel they lack hope or who seek spiritual support and/or guidance.

Chaplains provide encouragement and support to workers and clients within the organisation. They also provide referral information for those seeking professional help when necessary.

To speak with a Chaplain, please phone (03) 6335 3000.


Morton's Place

Everyone is welcome at Morton's Place,located at 48 Frederick St, Launceston. Open Monday - Friday from 8:30am - 1:00pm, Morton's provides a free hearty breakfast up until 10am. We also offer a two course lunch for a small fee of $5 between 11:30am 12:30pm.

If you are looking for a friendly, warm and inviting place to spend your day please come and join us for some good interaction and enjoy a meal.

Morton's Place

City Kitchen

City Kitchen provides a friendly place serving lunch and dinner meals for the Burnie and Wynyard communities.

9:00am – 11:00am
12:00pm - 2:00pm
Burnie Baptist Church Hall
Mount Street, Burnie

12:00pm – 2:00pm
Wynyard Baptist Church Hall
30 Hogg Street, Wynyard

Everyone is invited to join us and receive a meal free of charge. You can sit down and enjoy a meal in comfortable surroundings with your family and friends or you can meet new friends. Meals can also be taken away so you can enjoy in your own home.

Please contact us with any enquiries: 0407 591 255

City Kitchen

Community Outreach Trailer

Community Outreach operates in Launceston and along the North West Coast. Run by City Mission Outreach Workers and a team of volunteers, the Outreach Trailers provide food, friendship and activities that encourage positive interactions between community members. The Outreach team also provides information on service referrals and what's happening in the community.

Local residents are invited to come along to outreach events, enjoy a free sausage or two and some friendly conversation. They are normally held in parks, community centres and schools.

We also partner regularly with other services including the Northern Suburbs Community Centre, Police & Citizens’ Youth Club, YMCA, Neighbourhood and Community Houses

The service is made possible through funding from City Mission, Communities, Sport and Recreation Tasmania and the Motors Foundation (N.W coast).

How to find us?

The Outreach Trailer visits suburbs in Launceston between 2.30pm 4:30pm, children can also enjoy activities provided by PCYC at most events.

You can follow the Outreach Trailer locations on Facebook.

The Outreach Program on the North West Coast operates from 3:30pm – 5:00pm in various suburbs; East Devonport, Burnie and Smithton. Follow their locations on Facebook.

Community Outreach Trailer

Prison Bus Service

If you don't have transport and need to visit a friend or family member in Risdon Prison Complex and Mary Hutchinson Women’s Prison, we offer a free bus service on the second Saturday of each month from January - November.

In December we provide this service on two Saturdays to include a Christmas visit.

Family Services can be contacted for specific dates.

To arrange a seat on the Mission bus phone Family Services on 6335 3000 as soon as you plan to visit.

Visiting Times

Ron Barwick Minimum Security Prison - 1.00 pm

Risdon Prison Complex - 1.00 & 2:15 p.m.

Mary Hutchinson Women’s Prison - 2.00 p.m.

Prison Bus Service

Success Story

Megan's Story

Megan was referred to us a couple of years ago as someone in need. Her electricity had been disconnected and she was behind in her rental payments. Food supplies were also low due to the amount owed in rent and she was unsure how to feed herself or two sons.

One of our emergency relief case workers in Family Services helped Megan by contacting her power supplier and negotiating a payment plan to then have it reconnected. Family Services also provided Megan with food vouchers and assisted her with Centrelink paperwork to allow her older son to start receiving benefits.

Megan was looking forward to having light and warmth in her home again, food on the table and less financial pressure.

I think you are amazing, I’m overwhelmed with your kindness and help.

Latest News

  • Alcohol & Drug Bed Numbers to increase

    Alcohol & Drug Bed Numbers to increase

    14 November 2018

    Yesterday we celebrated the news we had been successful in our joint tender with the Salvation Army to provided additional alcohol...

    Read More
  • Moonbeam Children’s Charity’s parting gift to the Launceston community

    Moonbeam Children’s Charity’s parting gift to the Launceston community

    22 October 2018

    Moonbeam Children's Charity chose Anti-Poverty Week to make its final donations to the Launceston community.

    Read More
  • The Changing Face of Poverty

    The Changing Face of Poverty

    17 October 2018

    While Anti-Poverty Week is being held across Australia, City Mission's CEO, Steve Brown, shares his insights on the changing face ...

    Read More
Donate Today Call