Community Assistance & Programs

Emergency Relief Assistance

Emergency Relief Assistance ( Launceston and North West)

Financial problems can affect anyone at any time. Our Emergency Relief assistance can help families and individuals living in Launceston and the north west who are experiencing financial hardship and unable to meet basic living costs.

Through assessment, caseworkers can help with basic food packages, advocacy with electricity and Telstra bills, emergency fuel or transport needs. We can also help with referrals to other services as required. In some circumstances, we may also be able to help you gain access to medical advice, purchase medications or provide vouchers to purchase furniture, household goods and clothing.

We work in conjunction with other Emergency Relief agencies and have guidelines in place to ensure we can help as many people as we can.

To access the service, you will need to make an appointment for an interview with the Family Services team by telephoning or in person.

Demand is high and appointments fill quickly so we encourage you to call early.To make an appointment in Launceston or north west, please call 63 35 3000.

Our services centres located at:


48 Frederick St

Hours - Mon - Fri 8.45am - 4pm

Burnie ( located at Burnie Baptist Church)

57 Mount St, Burnie

Wed & Thurs 9am - 1pm



Morton's Place & City Kitchen


Morton’s place offers a safe, friendly, warm and inviting place for anyone who is in need of food and friendship. operating weekdays from 8.30am, guests over the age of 16 years can enjoy a free breakfast and lunch.

Breakfast is available up until 10am and soup is available as a free lunch option between 11.30am – 12.30pm. For a small fee of $5, guests can also enjoy a 2-course meal option.

Opening Hours:

Mon - Fri 8.30am - 12.30pm

48 Frederick St, Launceston


City Kitchen offers a safe, friendly, warm and inviting place for anyone in need of food and friendship and living in Burnie and Wynyard area. A free breakfast is available and a two-course lunch for a small fee of $3.

Opening Hours:


Tuesday: 12-2pm

Wednesday: 9am - 2pm

Wynyard Baptist Church Hall, 30 Hogg Street


Thursday & Friday: 9am - 2pm

Burnie Baptist Church Hall, Mount Street

Morton's Place & City Kitchen

Outreach Trailers


#snagchat is City Mission’s Outreach trailer operating weekdays in and around the suburbs of Launceston. The friendly #snagchat team provide a free sausage and chat for individuals, children and families and operates in conjunction with the PCYC and YMCA to provide free, fun after school activities for children at a number of Northern suburb schools.

To keep up to date with trailer locations and activities follow us on Facebook @snagchat. *Service is weather dependant.

North West

Each week the Outreach team visits locations across the north west providing a free sausage sizzle for individuals and families. The service operates between 3pm – 5pm weekdays during school terms at locations including:

  • The Pirate Park (East Devonport)
  • Community House (Smithton)
  • Shorewell Park (Burnie)

For full times and details you can follow our events on Facebook at @Kommunity Kids Outreach Trailer. *Service is weather dependant

*Christmas times:

North Outreach trailer closed 23rd Dec - 17th Jan

Kommunity Kids closed 23rd Dec - 4th Feb

Outreach Trailers

Mission Health

Mission Health is a FREE drop in nurse – led health service open to anyone in need of health care.

Our team can provide treatment or advice on health issues including:

  • General health assessments & education
  • Minor health issues: chest infections, skin infections, urinary
  • tract infections
  • Chronic health management: diabetes, asthma etc
  • Medication support, including some prescriptions
  • Referrals to other health services and specialists
  • Sexual health and testing
  • Immunisations
  • Wound care
  • Foot care
  • Chronic health issues (diabetes, asthma, etc)

Mission Health is a drop in service operating each Thursday (except public holidays) between 9am – 12.30pm. To see a member of the health team, you can register on the day in Reception at City Mission, 48 Frederick St Launceston.

Due to the nature of this service, waiting times may vary so please be patient as our aim is to help as many people as we can.

Please bring your Medicare, Healthcare and/or Pension cared if you have them.

Mission Health

Mission 2 A Future

M2aF (Mission 2 a Future) is a program open to City Mission clients and service users who would like assistance to develop goals and plans to help build a more positive future.

Participants are supported by trained facilitators and provided with opportunities to re-engage with the community, education, training and/or employment.

Who can sign up?

M2aF is open to all City Mission service users in the north and north west of Tasmania.

How does it work?

The M2aF facilitator meets with participants weekly or fortnightly to help identify personal, work or education goals and develop a transition plan. One on one meetings are conducted to ensure each person’s needs and circumstances can be understood.

How can M2aF help you?
  • Help you identify your personal goals
  • Provide information on education and training opportunities
  • Assist in gaining paid employment
  • Help develop literacy and numeracy skills (reading, writing, maths, budgeting)
  • Provide access to networks and groups to meet people that share similar interests
  • Development of your resume and work ready skills
  • Provide access to industry representatives
  • Develop a personalised transition plan
  • Assistance with enrolment in further education and training
  • Personal and social skills development
  • Access to a range of City Mission Services
  • Access to accommodation and housing
  • Work experience and/or volunteering
  • A consistent Mentor to support goal attainment during the program
  • Overcome barriers and challenges
For more information contact:


Cherene Moore


North West

Deborah Hergatt


Success Story

Megan's Story

I think you are amazing, I’m overwhelmed with your kindness and help.

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