Mission Rewards
Great finds. Great rewards
Get rewarded for shopping at City Mission’s Mission Shops and Resale Shops across North and North West Tasmania. Join Mission Rewards for free and earn 5% back in rewards credit on eligible purchases, ready to put towards a future shop.
It’s our way of saying thanks for shopping with us. Whether you’re browsing for something special or picking up everyday essentials, your next great find comes with a little extra.
Join in store - just ask our team at the counter.
How It Works
Join quickly instore or with the QR code on your receipt.
Tell us your phone number at the counter each time you shop.
Enjoy member-only offers and updates when you shop at Mission Shops and Resale Shops.
What You’ll Get
Reward credits as you shop with 5% back in in-store credit for every purchase you make.
Member-only offers and updates.
A simple way to track your Mission Shops purchases.
Why It Matters
When you shop at City Mission Shops, you’re not just finding great items - you’re helping fund City Mission services for people and families who need extra support. Your shopping has impact.
Frequently Asked Questions
-
Mission Rewards is a reward program for shopping with Mission Shops and Resale Shops in the North and North West Tasmania. See our locations here:
-
Each time you shop and identify as a member, you earn 5% of your total shop spend back in credit value in your account. You can use this credit value with any future shop with us.
-
Let a City Mission staff member know you would like to join when you’re in our Mission Shops or Resale Shops. You can also scan the QR code on your receipt and enter your details to set up an account.
-
-
No, you don’t have to. You can find your account details by giving us your mobile phone number at the counter.
If you sign up using a QR code, you will be able to add your code to your Apple or Google wallet and access your account details, including your credit value balance, here.
-
Yes, you can let credit value add up over multiple purchases.
-
Credit value will expire if the account is not used in 12 months from date of last purchase.
-
When joining Mission Rewards, you may receive updates and offers from time to time via text message and email. You can opt out of this communication anytime.
-
In line with our Refunds and Return Policy, any points accrued will be deducted from your account.
If you receive store credit for a return, the use of that store credit will gain you Mission Rewards credit value.
-
Mission Rewards cannot be redeemed or earned in City Mission Recycle Reward depots.
-
Personal data may be used for communication regarding rewards, offers, and promotions. Details on how personal information is handled are available through:
https://www.citymission.org.au/privacy-policy.
-
You can check your credit balance instore, on your receipt following a purchase, or through your account via your Google or Apple Wallet.
-
People other than the account holder can add credits to Mission Rewards by letting the City Mission staff member know the phone number of the account at the time of purchase.
Only the person with the name of the account can redeem credits towards a purchase.
-
Speak with a City Mission staff member instore to update your details or access your account through your digital wallet. Alternately, contact City Mission on ytownrecep@citymission.org.au or (03) 6343 2115.
-
Yes, you can redeem credits at any Mission Shops or Resale Shops in North or North West Tasmania.
Terms of Use
-
Terms of Use
1. Membership
Eligibility: Free to join if you’re 16+ years old and have a current Australian residential address. Members cannot be a current discount card holder.
How to Join: Register in person in a Mission shop with a team member or online using the QR code displayed on your receipt.
Termination: You can cancel your membership anytime via the below contact options:
Phone: 03 6343 2115
Notifying a team member in Mission shops
2. Rewards Program Overview
Physical Cards: No physical card required.
Account: Membership is linked to your personal details, and purchases are tracked via these details.
3. Earning Points and Rewards Credits
Qualifying Purchases: Points are earned on donations, second-hand items, but not on gift cards.
Conversion: Each dollar spent on qualifying purchases earns 1 point, which converts to 5 cents of rewards credit (e.g. 10 points = 50 cents).
Expiration: Points and credits expire after 12 months of inactivity (no earning or redeeming).
Checking Balance: You can check your balance by asking a team member in a Mission shop, or calling your local shop. In future we may make balances available on your receipt when a purchase is made in store.
4. Redeeming Rewards Credit
Use in-store: Credits can be redeemed for purchases, with 1 point = 5 cents of credit.
Unredeemed Credits: These will remain on your account but may expire after 12 months of inactivity.
5. Your Obligations
Update Information: You must notify Launceston City Mission if your personal details change (e.g., postcode, email, phone).
Sharing Loyalty: Loyalty credits can ONLY be redeemed by the account holder. These loyalty points cannot be transferred or sold. Doing so will result in the account being terminated and loyalty credits being removed.
6. General Terms
Modifications: Launceston City Mission can change the terms, including points system, redemption rules, and rewards value, and will notify you of changes.
Termination: Membership can be terminated for non-compliance, misleading information, or inappropriate behaviour.
Liability: Launceston City Mission limits liability, but your rights under Australian Consumer Law are protected.
Exclusions: All current Launceston City Mission workers are excluded from accessing the LCM Rewards Program. Please refer to our Worker Discount Policy for further information.
7. Collecting Personal Information
Usage: Personal data may be used for communication regarding rewards, offers, and promotions.
Privacy Policy: Details on how personal information is handled are available through our Privacy Policy.
8. Communications and Opt-out
Marketing: You may receive marketing messages via various channels (e.g., SMS, email).
Opt-Out: You can opt out of marketing communications at any time.
9. Non-collection Consequences
No Obligation: You are not obligated to provide personal information, but not doing so might limit access to certain services or products.
These Terms and Conditions ensure that both Mission Shops and participants have clear expectations regarding membership, rewards, and privacy. If you have any further questions or concerns, contact Mission Shops directly or review our Privacy Policy.