Community Assistance

City Mission community assistance provides support to families and individuals living in North and North-West Tasmania who are experiencing financial hardship.

Emergency Relief Assistance

Emergency Relief Assistance ( Launceston and North West)

Financial problems can affect anyone at any time. Our Emergency Relief assistance can help families and individuals living in Launceston and the North-West experiencing financial hardship, unable to meet basic living costs.

Through assessment, caseworkers help with basic food packages, advocacy with electricity and Telstra bills, emergency fuel or transport needs. City Mission can also help with referrals to other services as required. In some circumstances, we may be able to help you access medical advice, purchase medications or provide vouchers to purchase furniture, household goods and clothing.

We work in conjunction with other Emergency Relief agencies and have guidelines in place to ensure we help as many people as we can.

To access the service, you need to make an appointment for an interview with the Family Services team by telephoning or in person. 

To apply for Christmas assistance of toys and/or food please complete the application forms below (available from 1st November) and submit along with your current Centrelink income statement and return to Family Services Reception, 48 Frederick St, or via email to

Applications must be submitted by 30th November 2023

To make an appointment in Launceston please call 6335 3000.

For appointments in the North-West please call 6432 2543.

City Mission service centres are located at:


48 Frederick Street

Hours - Mon - Fri 8.45am - 4:30pm


55 Mount Street

Hours - Wed - Fri 9.00am - 3.00pm


Our team of Chaplains cover the North & North West and are available to talk to.  If you would like to speak with one of our amazing chaplains, call the office 6335 3000 and they will direct you.


Morton's Place & City Kitchen


Morton’s Place offers a safe and friendly place for anyone who is need of food or connection with others. 

Free breakfast (range of cereals, toast and hot drinks) is available up to 10:00 am each day.

Free soup and bread is available between 11:30 am and 12:45 pm or people can pay $5 for a freshly cooked main meal, or $7 for a main meal and a dessert. 

Tea and coffee making facilities are free to use throughout operating hours.

Morton’s Place also offers shower and laundry facilities to people from the community to use while the kitchen is open. 

Opening Hours:

Monday to Friday (except public holidays) 8:00 am – 1:00 pm

Address: 48 Frederick St, Launceston


City Kitchen offers a safe, friendly, warm and inviting place for anyone in need of food and friendship and living in the Burnie area. Breakfast is available for a gold coin donation and a 2 or 3-course lunch is available for $3.

Opening Hours:

Tuesday to Friday: 9:00 am - 1:00 pm

Address: Burnie Baptist Church Hall, Mount Street

Morton's Place & City Kitchen

Outreach Trailers


SnagChat is City Mission’s Outreach trailer operating weekdays in and around the suburbs of Launceston. The friendly SnagChat team provide a free and friendly sausage sizzle and chat for individuals, children and families along with emergency relief food and advice on the many services available to those in need. SnagChat regularly operates in conjunction with the Northern Suburbs Community Centre, PCYC and other community organisations.

To keep up to date with trailer locations and activities follow us on Facebook @snagchat. *Service is weather dependant.


Each week the Outreach team visits locations across the north west providing a free sausage sizzle for individuals and families. The service operates between 3pm – 5pm weekdays during school terms at locations including:

  • The Pirate Park (East Devonport)
  • Community House (Smithton)
  • Shorewell Park (Burnie)

For full times and details you can follow our events on Facebook at @Kommunity Kids Outreach Trailer. *Service is weather dependant

Outreach Trailers

Mission Health

Mission Health is a FREE drop in nurse – led health service open to anyone in need of health care.

Our team can provide treatment or advice on health issues including:

  • General health assessments & education
  • Minor health issues: chest infections, skin infections, urinary
  • tract infections
  • Chronic health management: diabetes, asthma etc
  • Medication support, including some prescriptions
  • Referrals to other health services and specialists
  • Sexual health and testing
  • Immunisations
  • Wound care
  • Foot care
  • Chronic health issues (diabetes, asthma, etc)

Mission Health is a drop in service operating each Thursday (except public holidays) between 9am – 12pm. To see a member of the health team, you can register on the day in Reception at City Mission, 99 Wellington St. Launceston.

Due to the nature of this service, waiting times may vary so please be patient as our aim is to help as many people as we can.

Please bring your Medicare, Healthcare and/or Pension card if you have them.

Mission Health

Moving with the Mission

Moving with the Mission is a low cost home contents removal service for eligible* customers.

The service runs across North and North West Tasmania providing support for those that otherwise may not be able to afford a removal service.

To find out more or request a quote for this service, please phone: (03) 6343 2115.

*Eligible customers can include low-income earners, victims of domestic violence needing to be relocated quickly or the elderly who are moving into an aged care facility or retirement village and lack social support. Please phone the number listed above to find out if you are eligible and request a quote

I think you are amazing, I’m overwhelmed with your kindness and help.

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