Community Assistance & Programs

Coronavirus Impact

Services information may have changed. Please visit the Coronavirus Update page for details

Emergency Relief Assistance

Emergency Relief Assistance ( Launceston and North West)

Financial problems can affect anyone at any time. Our Emergency Relief assistance can help families and individuals living in Launceston and the North-West who are experiencing financial hardship and unable to meet basic living costs.

Through assessment, caseworkers can help with basic food packages, advocacy with electricity and Telstra bills, emergency fuel or transport needs. We can also help with referrals to other services as required. In some circumstances, we may also be able to help you gain access to medical advice, purchase medications or provide vouchers to purchase furniture, household goods and clothing.

We work in conjunction with other Emergency Relief agencies and have guidelines in place to ensure we can help as many people as we can.

To access the service, you will need to make an appointment for an interview with the Family Services team by telephoning or in person.

Demand is high and appointments fill quickly so we encourage you to call early. 

To make an appointment in Launceston please call 6335 3000.

For appointments in the North-West please call 6432 2543.

Christmas Assistance 

Please fill out the below forms and return completed to before December 3. If you have any trouble filling out these forms online, please call 6335 3000. 

Family Services Christmas Assistance Application Form

Centrelink E-Services Consent Form

Our services centres are located at:


48 Frederick Street

Hours - Mon - Fri 8.45am - 4:30pm


55 Mount Street

Hours - Mon - Fri 9.00am - 4.00pm

Emergency Relief Assistance


Our team of Chaplains cover the North & North West and are available to talk to.  If you would like to speak with one of our amazing chaplains, call the office 6335 3000 and they will direct you.


Morton's Place & City Kitchen


Morton’s place offers a safe, friendly, warm and inviting place for anyone who is in need of food and friendship. operating weekdays from 8.30am, guests over the age of 16 years can enjoy a free breakfast and lunch.

Breakfast is available up until 10am (cereal, toast, hot meal and drinks). Lunch is available at 11.30am to 12.45pm & Dinner 5.00pm to 5.45pm (3 course meal including soup and dessert).

Morton's Place also has laundry and shower facilities which are available from 8am to 5pm.

Opening Hours:

Mon - Fri 8.00am - 6.00pm

48 Frederick St, Launceston


City Kitchen offers a safe, friendly, warm and inviting place for anyone in need of food and friendship and living in the Burnie area. Breakfast is available for a gold coin donation and a 2 or 3-course lunch is available for $3.

Opening Hours:


Tuesday to Friday: 9am - 1pm

Burnie Baptist Church Hall, Mount Street

Morton's Place & City Kitchen

Outreach Trailers


SnagChat is City Mission’s Outreach trailer operating weekdays in and around the suburbs of Launceston. The friendly SnagChat team provides a free and friendly sausage sizzle and chat for individuals, children and families along with emergency relief food and advice on the many services available to those in need. SnagChat regularly operates in conjunction with the Northern Suburbs Community Centre, PCYC and other community organisations.

To keep up to date with trailer locations and activities follow us on Facebook @snagchat. *Service is weather dependant.


Each week the Outreach team visits locations across the north west providing a free sausage sizzle for individuals and families. The service operates between 3pm – 5pm weekdays during school terms at locations including:

  • The Pirate Park (East Devonport)
  • Community House (Smithton)
  • Shorewell Park (Burnie)

For full times and details you can follow our events on Facebook at @Kommunity Kids Outreach Trailer. *Service is weather dependant

Outreach Trailers

Mission Health

Mission Health is a FREE drop in nurse – led health service open to anyone in need of health care.

Our team can provide treatment or advice on health issues including:

  • General health assessments & education
  • Minor health issues: chest infections, skin infections, urinary
  • tract infections
  • Chronic health management: diabetes, asthma etc
  • Medication support, including some prescriptions
  • Referrals to other health services and specialists
  • Sexual health and testing
  • Immunisations
  • Wound care
  • Foot care
  • Chronic health issues (diabetes, asthma, etc)

Mission Health is a drop in service operating each Thursday (except public holidays) between 9am – 12pm. To see a member of the health team, you can register on the day in Reception at City Mission, 48 Frederick St Launceston.

Due to the nature of this service, waiting times may vary so please be patient as our aim is to help as many people as we can.

Please bring your Medicare, Healthcare and/or Pension cared if you have them.

Mission Health

Mission 2 A Future

M2aF (Mission 2 a Future) is a program open to referrals from job providers as well as City Mission clients and service users, who would like assistance to develop goals and plans to help build a more positive future. 

Participants are supported by trained facilitators and provided with opportunities to re-engage with the community, education, training and/or employment.


M2aF is open to all City Mission service users in the north and north west of Tasmania as well as referrals from job providers.


The M2aF facilitator meets with participants weekly or fortnightly to help identify personal, work or education goals and develop a transition plan. One on one meetings are conducted to ensure each person’s needs and circumstances can be understood.


  • Help you identify your personal goals
  • Provide information on education and training opportunities
  • Assist in gaining paid employment
  • Help develop literacy and numeracy skills (reading, writing, maths, budgeting)
  • Provide access to networks and groups to meet people that share similar interests
  • Development of your resume and work ready skills
  • Provide access to industry representatives
  • Develop a personalised transition plan
  • Assistance with enrolment in further education and training
  • Personal and social skills development
  • Access to a range of City Mission Services
  • Access to accommodation and housing
  • Work experience and/or volunteering
  • A consistent Mentor to support goal attainment during the program
  • Overcome barriers and challenges

FOR MORE INFORMATION CONTACT: or check out our brochure here

I think you are amazing, I’m overwhelmed with your kindness and help.

Latest News

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    18 November 2021

    Many of our services, shops and community programs will be closed over the Christmas period. Please see below for detailed opening...

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